All Warranty Items

As per our published warranty statement supplied with every product shipped.

All Out-of-Warranty items
As per our published warranty statement supplied with every product shipped.

We only accept product returns for items purchased directly from us. If you wish to return one of our products and purchased it from a reseller or distributor it must be returned to them and in accordance with their return policy.


Product Returns for Whatever Reason – New in sealed packaging
a. All items MUST be in the original sealed plastic packaging, no exceptions
b. Box may be opened
c. Must be complete with all documentation and accessories
d. Must be returned within 60 days of manufacture date as noted on the FORM ONE Manufacturing Release Document
e. $50 inspection and repackaging fee applies


Product Returns for Whatever Reason – Unused but opened packaging
a. Must not have been installed or used in any way
b. Not in original sealed packaging – one or more pieces
c. Must be complete with all documentation and accessories
d. Must be returned within 60 days of manufacture date as noted on the FORM ONE Manufacturing Release Document
e. The greater of $70 or 20% inspection, re-certification and repackaging fee applies

Product Returns for Whatever Reason – Used or Installed
a. Probes and sensors are not eligible for return once used or installed
b. One or more pieces have been installed or used
c. Must be complete with all documentation and accessories
d. Must be returned within 60 days of manufacture date as noted on the FORM ONE Manufacturing Release Document
e. WHEN RETURNED THESE ITEMS WILL BE DESTROYED AS THEY CANNOT BE RE-SOLD AS NEW!!
f. 50% return fee applies

Items returned with missing components or documentation are not eligible for return credit.


All returns require an RMA for return.

If the RMA returns procedure has not been followed (as supplied with the RMA) there will be duties and taxes levied by Canada Customs. These will be deducted from the return credit